Click on store locator, or place your order online.
Please
visit https://www.preethi.ca/store-locator to find a Preethi dealer near you.
Avoid!! Preethi does not support any
warranty for products brought outside our sales network or extend any warranty.
The risk of having a faulty unit or a used product is very high!. Don't be
caught with petty talks or deceive offers. Illegal importers don't pay import
tax, handle fake or tampered products, they normally don't care for consumers'
rights or brand. Hence they may turn on deceive offers and later put their
stress or hassles on you. Always ask for and protect your rights!
1. Product serial number on the bill
2. Product warranty to be guaranteed.
3. PT number or security label on the product box.
4. You should be able to register
your product online for any warranty claim
Yes!!, Preethi Mixer Grinders can be bought online or directly from an
authorized dealer.
For product specifications, please visit the products page https://www.preethi.ca/ and click on the product
you’re interested in.
No. All the models sold by Preethi or its authorized dealerscomes with a
1 year manufacturing warranty.
Yes. Please refer https://www.preethi.ca/repair-product for
more details
You can place the order online and products will be shipped next day via
Canada post. (Excluding weekends and public holidays).
We urge our Canadian
consumers to be aware of the hidden trap laid out by various e-platforms or
general vendors. Example of hidden traps: Sending a unit for repair outside
Canada will be a costly affair, time and duration of repair are not guaranteed,
no communication channel, Following up on service and technical assistance
outside Canada will incur ISD or long distance calls and much more. However, consumers can decide what suits them the most.
Naturally!! Charges like Cost of imports, tax, Import duties, Canadian
manpower, operation overheads & UL certification are paid in USD. Hence the
prices are different from India.
No!! Warranty will be void for products imported from India. Warranty is only covered for the products
brought from Canada and through listed stores or bought online.
You can get in touch with us and Follow
us on Social Media for deals and offers.
Buying from us. You have total peace of Mind!! 100% legit product. We
issue an official bill with a serial number, Security label, and warranty, service support, etc.
Welcome to return within 7 days after you have received the unit. To
accept the return the package should not be opened, used or any damage to
packing. Only return after having acceptance from us by email. Please send an email to [email protected] to
begin a discussion. Your decisions to return will cost you return freight
charges to our warehouse.
Don't panic or worry!! The package is fully insured. Contact the carrier
immediately. Get the claim reference number forward an email to us
[email protected] and we will handle it from there. Your shipment is insured for
the value you paid.
PT “Product Tracking Number" This number is a unique tracking
number which you will find below the warning label on the box. We need this to
ensure you have received a genuine product.
We urge consumers to be aware of sweet traps from illegal importers of
branded products.
It's natural for any illegal importers to bring in a brand once it has
gained popularity, illegal importers or vendors evade tax and sell those goods
in any form or shape to make a fast earning, thus ignore the consumer's claims.
The choice is for consumers to make. A
wise decision to buy a genuine product from an authorized dealer is on the
consumer. Authorized vendors who officially represent Preethi is listed on this
website. Do call them directly or write to us in case you have clarification.
Indeed its a big deal? This is a very costly investment a company can
make. Having a UL motor is so expensive only a few companies like Preethi could
afford to do it. Having a UL Motor allows Preethi to sell and display them in
showrooms. UL Motor will give assurance its a certified tested motor as per
North American Standards. Ask for UL or
CSA certification in case you are looking for any electrical appliances in the
USA or Canada.
We generally try not to; however, due to fluctuation in currency, import
cost or an overhead increase may compel us to do so hence prices may change
without prior notice.
We stress not to buy this powerful machine with extremely sharp blades
if you are underage, not conscious or not thorough in handling the machine as
per the guidelines set by the industry, manufacturer, distributor, and the laws
of the country residing in. Terms and
Safe Usage is on our website and also available on manufacturer warranty
booklet. The Safety label with PT Number
is also available on the box.
Naturally not possible!! Unless there is a defect or manufacturing
issue. However, there is an exception we make but that will include restocking
fee and scrapping out the unit from the inventory. This can range from 70% -80%
of the value excluding the return freight cost. Hence make your decision
wisely.
No! They are considered as parts that subject to wear and tear. These
consumables are not covered for any warranty claim
We would love to have you on our expansion team. Due to a strict pathway
for becoming a dealer, we suggest you fill up the respective form and someone
responsible will contact and take the discussion forward.
We try hard to make all end of communication safe and secure. However,
it not always possible for us to confirm that responsibility. You may look for
the padlock on our pages and if it is on then you can be certain we have you on
SSL encryption. In case you feel you are not comfortable we can take your order
manually.
Not a tough question to answer,
millions have voted “YES” and we don't want you to stand out. However, we never
force our customers to buy our products if they are not happy about it. A
customer has to educate themselves and make a wise choice.
Discount!! Time to Time Yes. Check online or chase us on our FB page for
announcements. Installment scheme you can discuss with your bank to break the
payment for you in case you are going through a fine line like many during
these hard times.
We are paying you to discard your old product properly rather than
putting a burden on our mother earth by discarding them in a landfill. Many nations buy these old machines for parts
and then new parts are made from it. These re-cycle initiatives will help our
environment. Help us to help you in return.
We would like to learn and correct ourselves! please let us know by
email or give us a call.
Check for gaskets for food particles around it. Change the gasket if
needed.
The smell of varnish is quite natural for any new machine which may last
up to 10-15 days, they often disappear after that. Now regarding sound, yes!! Between
the models there is a sound decimal increase, some model screech some are
smooth. Explore and research more on this over the internet and make
appropriate decisions.
All fingers are not the same! The
consumer has their right to raise their views fairly. We consider each rating with respect and in
case we run short on a rating we try hard to mend our flaws and improve on
that. Your honest rating will help us
and keep us moving forward and serve the community.
We are committed to our mission to
serve a nation, people in need, take care of the earth we live in. There are many projects we associate with
across the globe “Share, Care & love
to mankind".
This happens all the time! If we are certain on the arrival of a
particular product from the factory, you will find them online for purchase or
pre-order them, in case you find it out of stock consider we don't have an
estimated time on its arrival due to uncertainties.
This happens all the time! If we are certain on the arrival of a
particular product from the factory, you will find them online for purchase or
pre-order them, in case you find it out of stock consider we don't have an
estimated time on its arrival due to uncertainties.
Very challenging times!! getting products from manufacturers across the
oceans in not an easy task these days. Shortage of man power, shortage of
parts, port congestion, container being held at the port and awaiting
clearance, transit delays, a lot more to add on. Considering all these we have increased the
stock level based on their salability inspite we have gone short of products due
to overwhelming demands.
By, email or phone or visit our
showroom.
Abuse or Misuse of website or contents, defame of product or brands!! Our
attorneys handle their job very well!.
Our help is a call away!.
Returning procedures, Courier charges for return all will be advised
once you open an RMA with us online
We have a good inventory of key parts at all times. You can check them
online and order them.
No one likes to be charged 6 times the cost of the product. Parts for these grinders are too small and
they are often dispatched by regular post. There is no tracking number unless
consumer insists and pay extra for registered post.
Normally we don't! However, our team
is kind-hearted and always to ready help if they can and will do
troubleshooting with you to kick start the unit or fix a small issue. They may advise you what to do next and you
may decide accordingly.
Please click on the link https://www.preethi.ca/warranty-registration
You may visit or call the respective dealer and get more details if they
are not mentioned on our website.
We always advise consumers to call respective dealers or showroom before
heading straight to make a purchase. Check with them the availability of the
product, timing, how to collect, and other details beforehand.
Please write to us or call us? Let us know and we will take that matter
seriously. Your reporting will help us to fix the problems from the roots
No! You don't have to change the blades. 3 Jars is for a specific
purposes and it comes with respective blades.
All models run on 110v with a
550watt, however, the jar size and design are different from others. In
addition, there is a different type of motors being used on the high-end model
to give maximum efficiency on a low-power volt. To gauge the best model based
on consumers feedback, the best bet would be to check the online reviews on
marketplace websites then make appropriate decisions.
Pricing decided by the retail outlet is on the respective management decisions
or their sole discretion. The consumer has the right to check with the
respective manager or representative for any campaign or special price
extension directly.
Volume purchases by dealers and other pricing factors make those price
differences.
Yes! Call us or write to us before
placing an order. We will have to do your transaction manually consider the
courier charges we receive from the carrier.
There is no clear answer to that
question. However, there are consumers using them for years without any
problem. A couple of them had issues after 3-4 years or less. In short, it all
goes back to how you take care and handle them.
At times machines can go wrong and we need them to be fixed.
We would like you to register the
product immediately on your purchase to enjoy the after-sales support. Any claim from unregistered customers will be
subject to approval.
In case you have found any defect
during or soon after your purchase, inform the dealer or contact us for
detailed instructions to avail replacement.
You cannot ignore the PT sticker
which is clearly posted on the box, the instruction clearly indicates all
important instructions and the importance of having your unit registered online
immediately on purchase.
That's your decision to make.
There are instances mail can be
delayed or moved to the junk folder. In case you haven't received we can assist
you. Give us a call or send an email to [email protected]
This is a step you have taken to inform us you have purchased the unit from an authorized place; we will match your details and validate them for our records. However, you should retain the purchase bill, original package with PT sticker for any claim. The warranty will be void if the machine is found opened or attempt to repair by anyone other than an authorized technician
Please refer to the warranty cards issued to you. A manufacturing defect is only covered under warranty. Normal wear and tear are not covered. Jars / cables / lids/ couplers / blades etc. are not covered in warranty.
Varnish smell will last for 2-3 weeks but disappear. In case you feel the smell is bad and has increased then stop using it immediately and report the problem by raising an RMA request. Using the machine further is at your own risk. We urge you not to use the machine unless declared safe to use.
There is a couple of reason the burning smell can happen.
1. Bladed are bend or broken and not turning well.
2. Carbon brush or filters are clogged.
3. Amateure is damaged.
4. Couplers are stuck and not turning.
These are assumptions or possibilities. Technical experts will evaluate and will issue a report with their findings.
In all cases, only the machine is required to be sent once instructed in writing. The customer is required to pay for courier charges. In case it's found to manufacturing defect we will refund the courier charges and send you a replacement machine excluding jars. Turn around time can vary case to case basis.
No! A commercial or Purchase bill with the serial number and PT details is mandatory for us to consider any warranty claims or support.
This happens when the load is more and your grinder has tripped the circuit. Please push the circuit reset button and turn the machine on. Most of the time it should work. Incase not you need to consider technical help.
We do understand some of our grinders are loud and can be noisy, hence we urge consumers to research the product before buying. If the product is not used and it's in an unused condition the product can be returned within 1st 48hrs of purchase. However, the restocking fee will be applied. Resellers' terms and conditions may also apply. Please send an email to [email protected] before returning the product. If the product is used then the product cannot be returned. NO PRODUCTS RETURN WILL BE ACCEPTED IF IT'S NOT REGISTERED FOR WARRANTY WITH PURCHASE DETAILS.
IF YOU HAVE RECEIVED ANY DEBIT TWICE IN YOUR STATEMENT. PLEASE CONTACT US IMMEDIATELY. THIS CAN HAPPEN IF YOU TRY TO SUBMIT THE PURCHASE INFORMATION MULTIPLE TIMES. YOU MAY ALSO SEND AN EMAIL TO [email protected]
We are open to hear all your concerns and address them in the best possible manner we can. In case we cannot we will advise you why and how can we best resolve them. Our motto is consumer satisfaction. This is why Preethi is known to be one of the largest selling mixer and kitchen appliances in India. Please call us or email to [email protected]
We cannot put that label on the box since the sound decimals are within the allowed parameters according to the manufacturers. However, safety and warning labels are affixed on each box with a PT number. We have the consensus that you have accepted all terms once you register the product online.
Please feel free to call us or send us your concerns or question to [email protected], our team will respond to you promptly.
No!!. Even if someone is selling in the market place, this is not certified for this region. Moreover, it comes in 220v. However, you may try other models with similar functionalities which includes the chef jar.
Please write to us [email protected] with your details and purchase details. Do let us know in the mail what sort of problem you have faced during the process. In addition, you have to give us the declaration to register the product on your behalf.
You can buy the Mixie Jar from Scarbrough or Mississauga location. Call them beforehand to ensure they have them in their stock. If not you can place the order online.
Mixie Parts are considered to be vital and at times it's very crucial for a homemaker. Hence we need to consider fast shipping and Canada post charge min $15.00. If in case you don't want us to consider this option please send a mail to [email protected] and we can give you a code to avail of free shipping.
You may visit the website and click on the store locator to find the nearest store. In case there is no stores near to you, please place the order online and we will ship it to you based on the availability and the lead time.
1. You must send us an email with the product registration details to [email protected]. A team will open a ticket and will advise you with an RMA and procedures.
2. If you have brought the product from authorized retail stores, you have to send an email with an attachment of your product registration, a brief on the complaint to [email protected]. Once we have this information we will generate an RMA and will inform you by email of the procedures.
Note: NO PRODUCTS CAN BE EXCHANGED OR CAN BE RETURNED TO STORE WITHOUT RMA OR PRIOR APPROVAL FROM SUPPORT TEAM.
